What is UniDesk?
UniDesk is an ITIL based shared service. It is available using Shibboleth over the web for Higher and Further Education. The service includes:
- A Service Desk using TOPdesk software for managing incidents and problems
- Self service incident logging and knowledge management
- High level Configuration Management and Service Level reporting
- Change and release Management coming soon
TopDesk white paper, explaining UniDesk and its benefits.
Who uses UniDesk?
UniDesk isn't just for IT. It supports over 50,000 staff and students in all areas of University and College business and academic work.
Our service community with over 1000 practitioners share knowledge through workshops, reviews and training. This has been a very successful vehicle to embed best practice and help provide service excellence.
The Partners
UniDesk has been developed in partnership by Abertay, Dundee, Edinburgh and St Andrews Universities. St Andrews and Edinburgh have worked together on call management provision for over 10 years. The partnership shares the cost of the service and directs service strategy and development. Costs are reasonable and shared fairly and transparently based on institutional size. Furthermore, UniDesk can help simplify procurement.
New partners are always welcome. If you would like to learn more please contact UniDesk Service Management.
